Re: [rt-users] Problems upgrading RTFM to 2.2.0RC4

[Bill Davis]

That helps ..., thanks :-) Bill Davis John Parker wrote: You can see the RTFM version by going to the configuration tab and choosing system configuration from the tools menu. On my box this is http://myrtserver.mydomain/Admin/Tools/Configuration.html. Loaded perl modules Perl v5.8.8 under freebsd <lots of modules> RT v3.6.0; RT::FM v2.2.0RC2; RT::Interface::Email v1.02; Regards John -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Bill Davis Sent: 20 December 2006 09:50 To: Jesse Vincent Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Problems upgrading RTFM to 2.2.0RC4 After scratching my head a bit trying to figure out what "special post-2.0 upgrade script", decided it had to be the 2nd step in the README's upgrade procedures: "Upgrade instructions (From any 2.0.x release): ----------------------------------------------------- 1) perl Makefile.PL 2) perl -I/path/to/your/rt/lib sbin/migrate-2.0-to-2.1 3) Type "make install" 4) Type "ls etc/upgrade"; For each item in that directory whose name is greater than your previously installed RT version, run: /opt/rt3/sbin/rt-setup-database --action schema \ --datadir etc/upgrade/<version> /opt/rt3/sbin/rt-setup-database --action acl \ --datadir etc/upgrade/<version> /opt/rt3/sbin/rt-setup-database --action insert \ --datadir etc/upgrade/<version> 5) stop and start your web server" I had omitted that step because my best guess had been that the original RTFM install was already a 2.1.xx version (still wondering how the user can tell for sure which RTFM version is currently installed?) & was unsure if it applied because the upgrade instructions are labeled "(From any 2.0.x release)". Decided to retrace my steps and go thru the upgrade instructions step by step (omitting nothing) including executing step 4 for 2.1.0, 2.1.30, & 2.2.0RC2. Step 1 threw up the warning: Warning: prerequisite RT 3.4.2 not found. We have 3.006001. ... ignored. Step 2 appeared to properly migrate my custom fields & transactions. Step 4 warned that for each version's "--action schema" command that "Table 'Attachments' already exists at /opt/rt3/sbin/rt-setup-database line 212." & for each version's "--action insert" command that "Use of uninitialized value in concatenation (.) or string at /opt/rt3/sbin/rt-setup-database line 162. [Wed Dec 20 08:53:08 2006] [crit]: Can't locate /content in @INC ..." At the end of the process followed Bob's advice and reassociated my RTFM custom fields (which were now again present) with the appropriate classes. My articles are now back & I appear to have a fully operable version 2.2 RTFM. Mega-thanks to both Bob & Jesse for your assistance. Suggestion: the upgrade instructions could be much clearer as to which procedures apply to which versions. Thanks again for both the help & an outstanding piece of software ... Bill Davis Jesse Vincent wrote: The readme mentions a special post-2.0 upgrade script. Did the output from that look ok? ------- Original message ------- From: Bill Davis <[EMAIL PROTECTED]> Sent: 12/19, 22:49 Thanks Bob ...., Yes I did, ... but it has no effect because there are now no custom fields listed under Config->RTFM->Custom Fields-> ... the drop-down list is empty. Bill Davis Bob Goldstein wrote: I'm stuck, can't seem to go forward to 2.2.RC4, can't seem to go back to where I was, even though I suspect my articles are still in the database somewhere ... Still hoping somebody (with more knowledge of RTFM & RT than me) can help ... Did you try this? Login the RT web interface-> Config->RTFM->Custom Fields-><CUSTOM FIELD NAME>->Apply-> Select the classes the customfield will apply to (the common is to select all) and then click S end bobg _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Have you received exemplary service from one of our employees? 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