Hi Everyone,
In several places within the 3.6.x release of Request Tracker, the code has been modified to only display "open" and "new" tickets. Even though the "stalled" state now show up on the Qucksearch menu. I have made the changes to the various modules, about 8 or so, as we use the "stalled" state when we have to put a ticket on hold. To the authors, where in the code does Request Tracker generate the links for "highest priority tickets I own" and "newest unowned tickets" show on the "RT at a glance" page? I want to add the "stalled" state to the links, but I cannot find where this information is maintained. I used the grep command on virtual every module in the share/html directory structure and in the RT lib directory, without finding what I am looking for. The links contain only the "open" and "new" states, but not the "stalled" state. The preferences for the above at a glance areas, do not allow you to add or change ticket statuses as an option, when you chose "Edit" for the at a glance areas. Any help with this would be most welcome. Nick ------------------------------------------------------------------------ --------- Nick Metrowsky Consulting System Administrator 303-684-4785 Office 303-684-4100 Fax [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> DigitalGlobe (r), An Imaging and Information Company http://www.digitalglobe.com <http://www.digitalglobe.com> ------------------------------------------------------------------------ ---------
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