Hi Kevin
So I am hoping someone can either send me theirs, or point me in the
right direction to find the default AutoReply Template so I can start
over and figure out my mistake.
I don't have the default anymore but something like:
---- 8< cut ----
Subject: AutoReply: {$Ticket->Subject}
Your email request has been automatically assigned ticket number
[{$rtname} #{$Ticket->id()}]. Please include the string:
[{$rtname} #{$Ticket->id}]
in the subject line of all future correspondence about this issue.
# blah blah blah
-----------------
{$Transaction->Content()}
---- 8< cut ----
'Subject' on the first line, and 2 blank lines after, are important.
Cheers
Toby
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