Adam;
Anyone that emails RT and as a result a ticket is created then by
default the sender's email address will be added as the requester and
any should receive future updates ..
If the problem you are having is that a ticket is not created , then you
need to check from Global/Group Rights that the Everyone group have
right to Create Ticket and Reply to Ticket.
Regards;
Roy
Adam Goldsmith wrote:
I am trying to figure out how to allow an unregistered (ie Everyone)
user to email a ticket and get added to the ticket as a CC or
Requester for all future notification on the ticket.
Any help is appreciated.
Adam
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