Hello, I haven't found information in the Internet and list history about this problem and I've decided to ask for your advice.
After a recent upgrade in perl (from 5.8.7 to 5.8.8) and all RT perl components of our FreeBSD-6.1 server, we've detected a problem where the web interface cannot show a specific ticket history and we haven't noticed this problem before. When we try to access the ticket with the problem, the messages recorded in the apache log are: [Fri Jan 5 09:10:14 2007] [error] [client 200.143.193.21] FastCGI: server "/usr/local/rt3/bin/mason_handler.fcgi" stderr: Use of uninitialized value in subroutine entry at /usr/local/lib/perl5/site_perl/5.8.8/mach/Encode.pm line 190. [Fri Jan 5 09:10:25 2007] [warn] FastCGI: server "/usr/local/rt3/bin/mason_handler.fcgi" (pid 1871) terminated due to uncaught signal '11' (Segmentation fault) And the effect in the web interface is that the ticket history is shown incomplete. It shows a few messages of the ticket history and stops in the middle of a specific message and doesn't display the rest of the history. To try to solve this problem, today I upgraded RT from 3.4.4 to 3.4.5 using the FreeBSD ports, and forced the reinstallation of the whole set of required software components, including apache and mysql. The error meesages above are still the same after this complete upgrade. It seems that the problem appeared after upgrading - in the beginning of this week - perl from v.5.8.7 to v.5.8.8, more specifically in the file /usr/local/lib/perl5/site_perl/5.8.8/mach/Encode.pm. We would like at least a workaround to recover the ticket history content, so we can move on with our work. We wouldn't bother in opening a new ticket and deleting the problematic one after we recover the data we need. I'd appreciate any tips. Best regards, Alex
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