I have actually performed that function within the search function (selecting content, enter the word I am searching for, adding it to the search), still have a returned result of zero. The setup that I am using is RT ver. 3.4.5, ActivePerl ver. 5.8.8, Apache server 2.2.3, and MySQL Server 5.0. This is on a windows XP machine. I have also attempted to use the RT ver 3.6.1 on a linux box using the same Apache and MySQL, but am still having the same problem.
-----Original Message----- From: Scott Golby [mailto:[EMAIL PROTECTED] Sent: Friday, January 05, 2007 11:22 AM To: Kyle Sharp Subject: RE: [rt-users] Search Funtionality I haven't tested it to death, because its appeared to work fine for me. I go to the Tickets, New Search on the left. Pull down the 'Subject' and change that to 'Content' - matches - and enter in what ever word I'm looking for in the box to the right. Hit the little tiny Add button in the middle, and it puts Content LIKE 'whatever' in the box at the top right. (nice to see what its doing first before moving on) Then I hit the Add and Search button. I'm definitely getting words from within the ticket which aren't in the subject line. I'm running Postgres 7.4 as the database, RT 3.6.1 and have previously run RT 3.4 on MySQL 4.0 and that worked too. Hope you can get it working, it's a really useful feature once you have a bunch of tickets in RT and you need to find the last time you fixed 'whatever'. - Scott -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Sharp Sent: Friday, January 05, 2007 1:55 PM To: [email protected] Subject: RE: [rt-users] Search Funtionality I have tried both the simple search and the advanced search. Under the advanced search, I have selected "Content LIKE [Insert Word]" with the results still returned zero. Maybe I have set something up incorrectly, but I'm not sure. Thanks for the response -----Original Message----- From: Mathew [mailto:[EMAIL PROTECTED] Sent: Friday, January 05, 2007 10:46 AM To: Kyle Sharp Cc: [email protected] Subject: Re: [rt-users] Search Funtionality Are you using the Advanced or Simple Search? I've had success searching within the body using the Simple Search but, of course, you don't have much control of the function of it. If we don't protect freedom of speech, how will we know who the assholes are? http://theillien.blogspot.com Kyle Sharp wrote: > I am fairly new in the RT arena, but I am having some difficulties. I have > created some sample tickets to do some testing. Everything seems to work > well except the search functionality. I try to search from something within > the ticket (ie the body of the ticket) and I get zero returned results. > However, I am able to search for something within the ticket subject and get > a returned result. Is RT able to search through the ticket body to return > results? Or do I have to modify it is some what to where the results will > return when I search for something within the ticket body. > > I have researched this problem in the wiki and through google, without any > luck. Hopefully someone will be able to shed some light on this subject. > > Thanks, > > Kyle > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
