We have a Select Multiple type custom field which lists all of our customers' company names. Every now and then a customer either changes its name or does something that affects what we call it in our list. Sometimes this simply requires adding the new name, updating all the tickets labeled with the old one by labeling them with the new name and then deleting the old one. However, sometimes we need to keep the tickets created under the old name as they are while all new tickets get the new name.
This leads me to my question. Or more accurately, a feature request. It would be nice to maintain items in a list such as the one I described but be able to mark them as disabled so they don't show up when selecting from the list. Perhaps in doing so, on the Query Builder page a separate list can be built up from the disabled items so that they are still searchable. Is this feasible? Mathew _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
