Thanks for your answer. I think you misunderstood my Problem.
I have one General Queue, where all new Tickets via E-Mail are created.
In this Queue I activated the Scrip Notify AdminCCs via E-Mail when Ticket is
created.
But when Spam Ticket arrives, I don't want to notify the AdminCCs via E-Mail.
I simply need 2 or three lines Scrip Action Code, perhaps like this:
if ($self->TicketObj->Subject()=~ /SPAM/i){
// Here I need some code to tell RT not to send an E-Mail to AdminCCs.
}
It would be very nice when someone could give me a hint.
Regards
J. Wendler
-----Ursprüngliche Nachricht-----
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Jon Daley
Gesendet: Mittwoch, 10. Januar 2007 16:57
An: [email protected]
Betreff: Re: [rt-users] Prohibit outgoing E-Mail
On Wed, 10 Jan 2007, "Wendler, Jürgen" wrote:
> Now i have got a little Spam Problem and filter with another Scrip Spam
> Tickets out. They are put in another Queue so that someone can look if
> the Tickets are really Spam or not. So far so good. But i don't want to
> notify any people via E-Mail when a Spam ticket is created in main
> Queue.
>
> Anyone has a clue how to prohibit outgoing E-Mail when a SpamTicket
> arrives in my Queue? I have to pass them through to my RT, cause
> sometimes it arent Spam Tickets and i don't want to loose a Ticket.
I am not sure if I entirely understand. I tag the mails as spam
via procmail.
Change your auto-reply on the spam queue to not reply. Someone
just posted a similar sort of question/answer in the last week or so.
Probably they were doing something along the lines of having a different
auto-reply for one queue or something like that.
My solution was to make a specific auto-reply for each queue, and
leave it off of my spam queue, but I believe the solution posted recently
had an if statement in the global template, which is probably nicer than
my solution.
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