You may find the following from the archives to be helpful: http://lists.bestpractical.com/pipermail/rt-users/2006-September/041908.html
Russ wrote: > Hi, > > I'm having trouble with a fresh install of Request Tracker 3.6.3 on a > Gentoo system. The install seems to be all up and running using FastCGI > (Not FCGID) and accepts the inital login of the root user. However the > instant you try and click anything from the menus it immediatly drops > you back to the login box. Once re-authenticated you reach your > desination but every click results in a login box first. As I > understand it the inbuilt authentication system is cookie based and have > discovered this problem in a log file: > > Jan 15 21:01:17 hostname RT: Successful login for root from 192.168.1.2 > (/opt/rt3/share/html/autohandler:256) > Jan 15 21:01:17 hostname RT: RT::Date used date::parse to make > 1970-01-01 -28800 > > So, from what I'm gathering the cookies are being set with a date way in > the past resulting in every click checking the cookie to see if its > still valid, finding an expiry date way in the past and requiring a new > cookie to be set through authentication. So I think the problem is > either in RT::Date or date::parse. Timezones are configured on the host > system and in RT's own configuration files. I have recompiled/checked > the latest version of date::parse from TimeDate-1.16.tar.gz and checked > both site_perl and vendor_perl Date modules matched. > > Does anyone have any ideas on how I can get this working. Is there a > glitch in the latest version of this module that I am unaware of? > > Thanks for any assistance you can offer. > > Russ > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
