Have you attached the CF to anything. Not only do you have to create it but it has to be enabled under Global->Custom Fields.
Mathew Gendron, Robert wrote: > Hello, > > This is my first attempt at using the Custom Field feature in RT. However, > when I try to run a query using the custom field the system does not return > any records. > > Here are my systems specifics: > RT Version 3.6.1 > MySQL 5.0.27 > > > Query: > Queue = 'Test' AND 'CF.{Test}' LIKE 'Test' > > I have saved one record with the Custom Field test set to 'Test' > > Could this be a configuration error? Has something been fixed since 3.6.1 to > address this issue? > > Thank you for your assistance. > > Bob G > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com