Hello, In Transaction_Overlay.pm, the ContentObj method assumes that the content is in the transaction's first attachment. This appears not always to be the case - we have several tickets created through the email interface in which an attached binary file is the first attachment, and the email message is stored in subsequent attachments. This has caused the default global template to fail (it does a $Transaction->ContentObj->Headers call, and ContentObj is null in this case).
I'm wondering where the fix should be. Should the content always be in the first attachment, as the ContentObj method assumes? If so, is this a problem in the incoming email interface - i.e. is it storing the attachments from incoming email incorrectly? RT.2.4.2 Thanks, Steve ---------------------------------------- Stephen Turner Senior Programmer/Analyst - Client Support Services MIT Information Services and Technology (IS&T) _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
