Hi Steve
I have a user who objects to the fact that mail sent by RT has no To:
header
(e.g. when he replies to or comments on a ticket). It show up in his
mail as
"undisclosed recipients" and his mail filtering puts it someplace nasty.
Sounds like he's an AdminCC and getting a Bcc of the mail, and there
aren't any other recipients, so there is no To. If he's got filtering,
could he not put in a rule to catch a subject with '[$rtname' in, and do
the right thing with it? (that's what I've done, anyway)
Cheers
Toby
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