I have a situation where I have more than one person logging into the RT system as the same user. This is so this group of users can see what tickets are assigned to them.
The issue appears to be that when the owner of that ticket updates the ticket, the content does not get sent back to the owner of the ticket. This means other users in that group do not see the update. Is there a way to force RT to email the owner of the ticket on each content update? Even if it is the owner himself who updates the ticket? I have tried adding scrips for this, but it does not appear to update the owner making the update in any case. Thank you. Chance Ervin Level II Support & IT Manager Intelenet Communications ================= ----This message and any files or text attached to it are intended only for the recipients named above, and contain information that may be confidential or privileged. If you are not an intended recipient, you must not read, copy, use or disclose this communication. Please also notify the sender by replying to this message, and then delete all copies of it from your system. Thank you.
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