More of an AssetTracker question than RT, but the AT list is still down,
and this probably (hopefully?) has some parallels to RT.
After upgrading this weekend from RT3.4.4, AT1.2.1 to RT3.6.3, AT1.2.3,
it appears that my AT_SiteConfig.pm is not being read. Specifically, my
custom statuses do not appear, only the default statuses do. Also,
default status I have marked as inactive still appear.
Permissions on the file and its parent directories look ok. It is at
least readable by all.
dr-xr-xr-x 3 root wheel 512 Dec 10 18:51 .
drwxr-xr-x 3 root wheel 512 Dec 10 18:51 ..
-r-xr-xr-- 1 root wheel 2199 Dec 13 08:33 AT_Config.pm
-r-xr-xr-- 1 root wheel 481 Jan 29 10:04 AT_SiteConfig.pm
I have attached the file in question. Does anyone have any suggestions
for troubleshooting this? I'm logging debug out to file, and I don't
see any errors related to this.
Thanks,
Ryan
# You can define new statuses and even reorder existing statuses here.
# WARNING. DO NOT DELETE ANY OF THE DEFAULT STATUSES. If you do, RT
# will break horribly.
@ActiveStatus = ('production','development','test','storage','stock','Initial
Request','Submitted to Acad. A','Return from B.O.','Faxed to
Vendor','Inventory' ) unless @ActiveStatus;
@InactiveStatus = qw(retired dr pilot qa) unless @InactiveStatus;
Set ($GlobalUniqueAssetName, 1);
Set ($TypeUniqueAssetName, 0);
1;
begin:vcard
fn:Ryan Fox
n:Fox;Ryan
org:The University of Findlay;Information Technology Services
adr:21 Old Main;;1000 Main St;Findlay;OH;45840;USA
email;internet:[EMAIL PROTECTED]
title:Network Services Manager
tel;work:419-434-4348
x-mozilla-html:TRUE
version:2.1
end:vcard
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
