>Hello list,
>
>I just would like to know if this fonctionnality (assign a tiket to a
>group of users) is planned.
>
>I've implemented an home-made version of a wake-up feature, and my wish
>would be to assign a woke-up ticket to the group of the user that put it
>into "sleep mode", in order that any member of this group can be warned
>and "steal" the ticket. So it would be easier if we could assign a ticket
>to a group!
I had a similar request here, but I argued it was unnecessary.
There are many ways to assocaiate a set of people with some
responsibility for a ticket. Ownership is one way, and the
owner is a unique person (or 'nobody'). But the queue is another.
Why not "wake up" the watchers of that queue? Or if you want
more specificity, use the AdminCC. Or create a custom field
to hold group names, or an arbitrary set of people?
bobg
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