CustomField-<id#>: <the custom field value> To find the custom field id# you can go to the Configuration->Custom Fields pages, and hover over the custom field to see the link in the status bar or right-click to view the link properties. The # at the end is your id#! e.g. ===Create-Ticket: 3466 Queue: Phone Requests Subject: I need a phone at my desk Status: open Started: 01-SEP-06 Owner: mr_telephone_guy Requestor: [EMAIL PROTECTED] InitialPriority: 80 CustomField-41: 1-800-555-0000 CustomField-2: Voip CustomField-1: Marketing_Group ContentType: text/plain I need a phone and I need it now! ENDOFCONTENT Steve http://<RT-Server>/Admin/CustomFields/Modify.html?id=3 >Cool, this provides some direction. One thing I haven't been able to >glean is whether it is possible to include CustomFields in such a >template... Is this possible? _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
