I'd like to set up RT so that the started date is automatically entered
into the ticket once the ticket is owned by someone, and opened.
From what I can tell, the started date is filled in automagically, but
only when someone replies to the ticket (there may be other
circumstances).
I'm sure I'll need some sort of scrip for this, but I have no idea what to
put in the user-defined parts to make it 'go'.
Thanks in advance!
---
Jason Marshall, Unix Geek, Kelman Technologies, Inc., Calgary, AB, Canada.
From a Sun Microsystems bug report (#4102680):
"Workaround: don't pound on the mouse like a wild monkey."
"I have great faith in fools:
Self confidence my friends call it." -Edgar Allan Poe
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
