Jesse (and others), sorry for lame question, but how can i show some
kind of report?
I have 3.6.1.
I found another reporting code:
http://wiki.bestpractical.com/index.cgi?TimeWorked
It seems to going fine, except date input. I tried ISO (yyyy-mm-dd) and
some others and it still shows same data. Also time in hours (not
minutes) would be better.
Thx.
J.
Jesse Vincent wrote:
Attached is a draft of something like this we did for a customer.
I can't promise that it still works, but it likely needs only a little
work to be made to go.
Patches welcome. (And if I get some success reports, i'll publish it)
-j
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On Dec 15, 2006, at 3:24 PM, Nick Metrowsky wrote:
Hi Everyone,
My management wants the capability of having a running time capability
for tickets that are opened and have the time from not accumulating
when the ticket is in the stalled state. Has someone developed a
utility which can keep track of a ticket’s running time so when a user
view the ticket, they can see how much time has elapsed since the
ticket has been opened. Ideally, it would be nice to see this
information displayed in the “Time Worked” field.
The end result of this would be that reports can be generating showing
the actual time it took someone to work on a ticket. I have the
RTx::Statistics package, but these reports based the amount of time
from when the ticket was created to the time it was closed, without
taking into account the amount of time the ticket was in stalled state.
Any ideas or code snippets would be most welcome.
Nick
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