On Fri, Feb 02, 2007 at 01:04:13PM -0600, Kelly F. Hickel wrote: > > > Thank you, Kelly. Everyone else's reactions to "customer file" were > > > beginning to make me think *I* was nutsabago. > > > > Nope. It's a perfectly reasonable feature request. We've specced it > > for customers several times. To do it "reasonably" as part of RT > > requires that RT own your customer database, which it generally sounds > > like the folks who've been looking for this on the list aren't willing > > to have happen. > > We'd be happy enough to have RT own the customer database (or at least > build scripts to morph the data over from the "real" customer database > regularly). That would be fine, although I'd think people in other > circumstances might prefer a well defined interface so that they could > adapt it to their existing customer db.
Probably. > > We'd probably model it as RT groups, so that you could usefully model > > who's part of which customer. The big "hard" bits are probably > > setting > > RT up to not mail everyone from a customer on every issue ;) > > Personally I'd probably want a single user still to own the bug, but > have that user somehow belong to the customer entity. Perhaps you and I ought to go off and kibitz on how, exactly, this ought to work, semantically, and then see if we can find someone to make it do that. :-) Cheers, -- jra -- Jay R. Ashworth [EMAIL PROTECTED] Designer Baylink RFC 2100 Ashworth & Associates The Things I Think '87 e24 St Petersburg FL USA http://baylink.pitas.com +1 727 647 1274 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com