On 11/8/06, Stephen Turner <[EMAIL PROTECTED]> wrote:
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] On Behalf
> Of Todd Chapman
> Kris,
>
> All new extensions for RT are good. I read the documentation
> and don't understand what this accomplishes that RTFM does
> not. Please elaborate.
>
> -Todd
I can't speak for Kris, but I think there's definitely a place for a
lighter-weight solution than RTFM for providing a list of commonly used
email messages on the reply screen. I put something rudimentary out myself a
few months back (http://wiki.bestpractical.com/index.cgi?CannedReplies).
I like this one. It is very simple and it works almost perfect on my 3.4.x
I notice the first line of the content section has to be empty for it
to parse the whole content.
Is that normal behavior?
Some folks may find RTFM a little complex just for this simple
functionality.
Steve
----------------------------------------
Stephen Turner
Senior Programmer/Analyst - Client Support Services
MIT Information Services and Technology (IS&T)
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