Hi RT users, I'm trying to set up a helpdesk like setup (RT 3.6.3) with no success. Here is what I want to do:
1. A common queue - named "helpdesk" (this is OK, it's up and running + the mail gate). 2. User groups for every customer - containing 1 to 3 users allowed to create tickets on behalf of the customer, that's OK too. 3. I want the customers to see the tickets they created - everything that is not resolved. I saw in the docs that this was the default for RT 2.0? 4. And at last, every customer must be able to see only the tickets requested from it's own group members. How to achive this?!? TIA _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
