Re: [rt-users] Email ticket requests ...

[Tim Casada]

You might consider using fetchmail to pull e-mail down from Exchange to the RT server, especially if you are not in direct control of all the e-mail services at your organization.  See the link below for a good explanation of this situation and example setups. http://wiki.bestpractical.com/index.cgi?fetchmail Tim Casada Nicholas Whitehead wrote: I have RT 3.6.3 installed on a Fedora Core 6 box   I have configured it to use Sendmail ….   All seems to work fine   When tickets are created from within RT, all the emails are sent correctly to requestors, CC, CCadmins etc   I can send a mail from the server (where RT is installed) and get a ticket created OK via echo ‘hello’ ¦ mail –s “test subject” rt   However, the difficulty starts when trying to request a ticket from outside the RT server (eg from our Exchange email system in the office. The mails seem never to reach the RT system. This obviously is the same when trying to reply from emails back to the ticket ..     Any help would be appreciated   Thanks in advance     _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

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