On Feb 7, 2007, at 8:02 AM, Tomas Olaj wrote:
SSIA, ;)
mail loops or bounces? these are two different things.mail loops should be handled by RT. I tried to fake it by making a custom scrip condition to throttle replies to the same address over a period of time, but there is no place to stash a "last sent time" and "number of messages sent" in a user record that i could find. we've had our share of autoresponder wars and have to manually intervene by disabling the on create scrip.
as for bounces, I posted on the wiki in the contrib section details of how I link them back to the originating ticket so you know when a customer response failed.
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