I'd like to add to this. I've looked at the database and found that there are
63 transactions attached to this ticket. There are also no transactions for
which there isn't a user. I've looked up the names on each user id in the
transactions table and found that they correspond to someone that would likely
have had a part in the ticket.
There are as many user id entries as there are transactions. What I mean is,
there are multiple entries for some ids but all transactions have a user id
attached to it. This tells me that the transactions aren't corrupted by a
missing user that possibly got Shredded out of the database.
As I've said before, this isn't the first time we've seen this so I'm beginning
to think this is a bug of some sort.
The full error follows.
error: Can't call method "Name" on an undefined value at
/usr/local/rt-3.6.1//lib/RT/Transaction_Overlay.pm line 690.
context:
...
686: AddWatcher => sub {
687: my $self = shift;
688: my $principal = RT::Principal->new($self->CurrentUser);
689: $principal->Load($self->NewValue);
690: return $self->loc( "[_1] [_2] added", $self->Field,
$principal->Object->Name);
691: },
692: DelWatcher => sub {
693: my $self = shift;
694: my $principal = RT::Principal->new($self->CurrentUser);
...
code stack: /usr/local/rt-3.6.1/lib/RT/Transaction_Overlay.pm:690
/usr/local/rt-3.6.1/lib/RT/Transaction_Overlay.pm:602
/usr/local/rt-3.6.1/share/html/Ticket/Elements/ShowTransaction:54
/usr/local/rt-3.6.1/share/html/Ticket/Elements/ShowHistory:102
/usr/local/rt-3.6.1/share/html/Ticket/Display.html:63
/usr/local/rt-3.6.1/share/html/autohandler:279
raw error
Can't call method "Name" on an undefined value at
/usr/local/rt-3.6.1//lib/RT/Transaction_Overlay.pm line 690.
Trace begun at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Exceptions.pm line
129
HTML::Mason::Exceptions::rethrow_exception('Can\'t call method "Name" on an
undefined value at /usr/local/rt-3.6.1//lib/RT/Transaction_Overlay.pm line
690.^J') called at /usr/local/rt-3.6.1/lib/RT/Transaction_Overlay.pm line 690
RT::Transaction::__ANON__('RT::Transaction=HASH(0xc706568)') called at
/usr/local/rt-3.6.1/lib/RT/Transaction_Overlay.pm line 602
RT::Transaction::BriefDescription('RT::Transaction=HASH(0xc706568)') called at
/usr/local/rt-3.6.1/share/html/Ticket/Elements/ShowTransaction line 54
HTML::Mason::Commands::__ANON__('Attachments',
'RT::Attachments=HASH(0xc99b5f0)', 'Ticket', 'RT::Ticket=HASH(0xc54ce28)',
'AttachmentContent', 'RT::Attachments=HASH(0xc98d840)', 'ShowHeaders', undef,
'Collapsed', undef, 'Tickets', undef, 'AttachPath', '/Ticket/Attachment',
'UpdatePath', '/Ticket/Update.html', 'Ticket', 'RT::Ticket=HASH(0xc54ce28)',
'Transaction', 'RT::Transaction=HASH(0xc706568)', 'ShowHeaders', undef,
'Collapsed', undef, 'RowNum', 23, 'ShowTitleBarCommands', 1, 'Attachments',
'ARRAY(0xc59f11c)', 'AttachmentContent', 'HASH(0xc6a31d4)', 'LastTransaction',
0) called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xbf6c9a0)',
'Attachments', 'RT::Attachments=HASH(0xc99b5f0)', 'Ticket',
'RT::Ticket=HASH(0xc54ce28)', 'AttachmentContent',
'RT::Attachments=HASH(0xc98d840)', 'ShowHeaders', undef, 'Collapsed', undef,
'Tickets', undef, 'AttachPath', '/Ticket/Attachment', 'UpdatePath',
'/Ticket/Update.html', 'Ticket', 'RT::Ticket=HASH(0xc54ce28)', 'Transaction',
'RT::Transaction=HASH(0xc706568)', 'ShowHeaders', undef, 'Collapsed', undef,
'RowNum', 23, 'ShowTitleBarCommands', 1, 'Attachments', 'ARRAY(0xc59f11c)',
'AttachmentContent', 'HASH(0xc6a31d4)', 'LastTransaction', 0) called at
/usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1251
eval {...} at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1245
HTML::Mason::Request::comp(undef, undef, 'Attachments',
'RT::Attachments=HASH(0xc99b5f0)', 'Ticket', 'RT::Ticket=HASH(0xc54ce28)',
'AttachmentContent', 'RT::Attachments=HASH(0xc98d840)', 'ShowHeaders', undef,
'Collapsed', undef, 'Tickets', undef, 'AttachPath', '/Ticket/Attachment',
'UpdatePath', '/Ticket/Update.html', 'Ticket', 'RT::Ticket=HASH(0xc54ce28)',
'Transaction', 'RT::Transaction=HASH(0xc706568)', 'ShowHeaders', undef,
'Collapsed', undef, 'RowNum', 23, 'ShowTitleBarCommands', 1, 'Attachments',
'ARRAY(0xc59f11c)', 'AttachmentContent', 'HASH(0xc6a31d4)', 'LastTransaction',
0) called at /usr/local/rt-3.6.1/share/html/Ticket/Elements/ShowHistory line 102
HTML::Mason::Commands::__ANON__('Ticket', 'RT::Ticket=HASH(0xc54ce28)',
'Tickets', undef, 'Collapsed', undef, 'ShowHeaders', undef, 'Attachments',
'RT::Attachments=HASH(0xc99b5f0)', 'AttachmentContent',
'RT::Attachments=HASH(0xc98d840)') called at
/usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xbf63114)',
'Ticket', 'RT::Ticket=HASH(0xc54ce28)', 'Tickets', undef, 'Collapsed', undef,
'ShowHeaders', undef, 'Attachments', 'RT::Attachments=HASH(0xc99b5f0)',
'AttachmentContent', 'RT::Attachments=HASH(0xc98d840)') called at
/usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1251
eval {...} at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1245
HTML::Mason::Request::comp(undef, undef, 'Ticket', 'RT::Ticket=HASH(0xc54ce28)',
'Tickets', undef, 'Collapsed', undef, 'ShowHeaders', undef, 'Attachments',
'RT::Attachments=HASH(0xc99b5f0)', 'AttachmentContent',
'RT::Attachments=HASH(0xc98d840)') called at
/usr/local/rt-3.6.1/share/html/Ticket/Display.html line 63
HTML::Mason::Commands::__ANON__('id', 55767, 'id', 55767) called at
/usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xbbdd85c)',
'id', 55767, 'id', 55767) called at
/usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1251
eval {...} at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1245
HTML::Mason::Request::comp(undef, undef, 'id', 55767, 'id', 55767) called at
/usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 914
HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0xc99be60)',
'id', 55767) called at /usr/local/rt-3.6.1/share/html/autohandler line 279
HTML::Mason::Commands::__ANON__('id', 55767) called at
/usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xbb4ad10)',
'id', 55767) called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm
line 1246
eval {...} at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1245
HTML::Mason::Request::comp(undef, undef, undef, 'id', 55767) called at
/usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 459
eval {...} at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 459
eval {...} at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 411
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0xc99be60)')
called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/ApacheHandler.pm line 168
HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandler=HASH(0xc99be60)')
called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/ApacheHandler.pm line 826
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0xb0c1e5c)',
'Apache2::RequestRec=SCALAR(0xc98d78c)') called at
/usr/local/rt-3.6.1/bin/webmux.pl line 123
eval {...} at /usr/local/rt-3.6.1/bin/webmux.pl line 123
RT::Mason::handler('Apache2::RequestRec=SCALAR(0xc98d78c)') called at -e line 0
eval {...} at -e line 0
If we don't protect the freedom of speech, how will we know who the assholes
are?
http://theillien.blogspot.com
Mathew Snyder wrote:
> I think I've asked about this before and I'm fairly certain I already know the
> answer. However, I'm not certain it should be happening.
>
> We keep getting the error "Can't call method "Name" on an undefined value..."
> If I recall correctly this is a result of eliminating via Shredder a user
which
> was at one point attatched to a ticket. The only problem with this is that
the
> only users I remove are those that are created when we receive spam.
>
> So is this the only explanation? More and more of these tickets keep
appearing
> but I can't figure out how all of these users are disappearing.
>
> Thanks
> Mathew
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