Marie,
Opps. I meant that for Obando. In your case, a name appears on the drop
down because they have certain ticket ownership rights in the Queue you
are creating the ticket in. Check what groups/individuals have those
kind of rights for that Queue. Hint, it is a lot easier to maintain
rights and privileges by putting users with common access needs in one
group and grant the privileges on a group basis. Hope this helps.
Kenn
LBNL
Marie wrote:
I have enabled email creation via ticket. I noticed that when I create a
ticket manually, i see other names/emails in the Owner drop down. How
can i prevent the system from adding names and list only those users i
created via Configuration->Users->New User
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