> 1) A scrip is needed that will take conditional action at a point in > time after a transaction occurs. For example, we would like the > autoresponse scrip to send an autoresponse 30 minutes after a ticket is > received, but only if the ticket was not responded to in that time. It > seems to me that putting a 30 minute sleep() in the autoresponse scrip > is not the correct way to do this since scrips are intended to be > transactional. Does anyone have any alternate suggestions for this? >
What about using rt-crontool run every n minutes to look for new tickets created within a specified time range? _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
