I'm using 3.4.6 and have a ticket that has some CustomField values. I'm having a horrible time pulling these entries.
I'm doing this via the web and User Defined scripts. For testing I'm saying On status change run this action. I've been messing with Ticket_Overlay CustomValues, CustomValues, TicketTransactions.... Now I'm wondering if the data is just for the status change transaction and the values in the custom fields are not even in the $self data. Does this sound right? Doing this via sql sounds much simpler. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
