Dear Kenn, thanks for the advice! Now I found out how to restrict the rights on a per queue basis. I had to remove the global rights to get it working...
Regards, David > -----Ursprüngliche Nachricht----- > Von: Kenneth Crocker [mailto:[EMAIL PROTECTED] > Gesendet: Freitag, 9. Februar 2007 17:44 > An: Obando, David DE - EV > Cc: [email protected] > Betreff: Re: [rt-users] resctricting rights per queue > > Obando, > > I need to know how you have the Queues (A thru D) set > up in terms of global rights, Group rights to a Queue, and > individual user rights. The RT Essentials book give some > guidelines to privileges, but not much info on all the > inter-relations. Basically, you need to make sure that the > only global rights you grant are the type of privileges you > want any privileged or non-privileged user to have and grant > the rights involving "access to tickets", "working on > tickets", and "communication on tickets" on a Queue by Queue > basis for specific groups. This may/may not involve group > rights to custom fields, if you use them, and other > relationships. Hope this helps. > > Kenn > LBNL > > Obando, David DE - EV wrote: > > Dear all, > > > > I'm using a 3.6.3 system and I want to set up a group with > dispatching > > rights (taking, editing, resolving tickets) on a queue basis. This > > group should only see tickets in queues A and B and no > tickets in queues C and D. > > > > How can I restrict their rights that they are not at all > able to see > > any tickets that are not in queues A and B? > > I found ways to setup a "RT at a glance" page for them with > only their > > queues but when they e.g. enter the ticket ID in the URL > they can see > > any ticket. > > > > Thanks! > > David > > > > > > > ---------------------------------------------------------------------- > > -- > > > > _______________________________________________ > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > Community help: http://wiki.bestpractical.com Commercial support: > > [EMAIL PROTECTED] > > > > > > Discover RT's hidden secrets with RT Essentials from > O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
