On Thu, Feb 08, 2007 at 05:06:16PM +0000, Puuter . wrote: > I'm new to RT so maybe this seems obvious to you, but since I > installed RT (on Windows) I've got this problem: In my company we > use internally an e-mailaddress that sends to every mailbox in the > domain. Let's say it's the address: everybody AT ourdomain.com > Everybody means everybody and so this means dat also rt get's > the mail (at the address: rt AT ourdomain.com ) Since rt gets an > e-mail, rt makes a ticket and sends an auto-reply, which is of > course both unnecessary in this case.
I can predict what answers you're going to get to this, and I agree with them: it's the aliases 'fault'. The only *practical* way to solve this problem (unless you can scrip based on the To: address (which had better be "everybody", or else you're completely screwed :-) is to make the 'everybody' alias *not* expand to include your rt address. Since you don't say what's handling your email, I don't know exactly how you'd do that, but since you mention Windows, I assume it might be Exchange, and it may be Exchange that's handling the expansion of the alias. In which case, I don't feel your pain -- cause I use Postfix. :-} Cheers, -- jra -- Jay R. Ashworth [EMAIL PROTECTED] Designer Baylink RFC 2100 Ashworth & Associates The Things I Think '87 e24 St Petersburg FL USA http://baylink.pitas.com +1 727 647 1274 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
