Have a look at RT WIKI
http://wiki.bestpractical.com/index.cgi?OnCreateFromEmail
Best regards
Marouane HIMDI
Joe Casadonte a écrit :
Is there any way, specifically in a scrip, to determine if the ticket
just created was done via the Web UI or via an email? I would like to
disable auto-replies for web transactions where the requestor is also
the principal (they get instant feedback; they don't need or want the
additional email).
Thanks!
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