> Don't take this the wrong way, but RT is commercial as well as > open source. I've been pleased with RT and the list, but I never > felt entitled to specific answers. I do read the code when I need > to, and I answer questions when I have time and expertise. But if > I didn't have the time or skill to do that, and I had to have > timely answers for a production system, I'd consider buying a > support contract. In fact, one of the selling points of RT > here, is if I were to get hit by a beer truck, the organization > could get commercial support and continue.
The odds of getting hit by a beer truck are greatly reduced if you don't try and filch anything from the back while they are trying to leave :-) _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
