Joe Casadonte wrote:
On 2/16/2007 10:37 AM, Olaf Hamann wrote:
At the moment they can send to the rt-queue-emailaddress and a ticket
will be created in that queue.
Is it possible to prevent that?
perldoc rt-mailgate
At the bottom, look at the sections on Customization and Writing
Plugins. You'd basically need a plugin that rejects anything where the
ticket argument does not exist. There are a couple of plugins already
in <rt-root>/lib/RT/Interface/Email that you can look at for examples.
If these are unprivileged users you must have CreateTicket rights for
the 'Everyone' group in order for email to add a new ticket. If you
just give CommentOnTicket, ModifyTicket, and ReplyToTicket, email would
work for responses to existing tickets. However it might be better to
intercept this in the email handler so you can give a more polite response.
--
Les Mikesell
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