Hi List,
I'm using RT as an IT Support system and i'm happy to report that this
works very well. I'd like to run a report at the end of each week/month
that would display the amount of time each employee spent working on
tickets. I need some way to ensure that the user enter the Time Worked
field for the report to be accurate. Is there a clean way to force users
to enter Time Worked before the ticket can be resolved.
Maybe a scrip that would work something like :
On Resolve <check that Time Worked has a valid entry and if not change
status to open again>
My perl isn't the best so I'm not sure how you might go about doing this.
Any Ideas ?
Thanks in advance
--
Ian Clancy
IT Co-ordinator
Connaught Electronics Ltd.
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