On Feb 13, 2007, at 7:26 PM, Joe Casadonte wrote:
If I don't give non-privileged users the ShowTicket right, then they cannot see their own tickets. If I do, then they can see *any* ticket (by using the Goto Ticket box). Is there a happy medium? I am doing this via Global -> Group Rights. I could do it via Queues -> General -> Group Rights, which would limit the exposure, but still not limit it to just their tickets. Thanks!Granting that right to the Requestor role would do what you want, I think
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