I think it would be easier to extend the people box. You can scan
{Add,Del}Watcher transactions and list who added all these people with
links to transactions.
So box can look like this:
* foo@ (on create)
* bar@ (added by X)
* <grey>zoo@</grey> (deleted by Y)
On 2/22/07, Roy El-Hames <[EMAIL PROTECTED]> wrote:
Hi Ruslan;
Understand and agree with you in principal, however a Tech supp manager
would like to know who/when added the wrong requester, saying "trust me
these requesters were added when the ticket was created" ... does n't
work any more..
I am just wondering if anyone have a suggestion or a work around ..
Thanks for you reply.
Roy
Ruslan Zakirov wrote:
> On 2/19/07, Roy El-Hames <[EMAIL PROTECTED]> wrote:
>> Hi there;
>> rt-3.6.1 apache2, mod_perl2, mysql5
>>
>> When a ticket is created from the web interface,an agent in most cases
>> will enter a customer email address as requester, is there any way that
>> this action is added/included in the ticket history, similar to how
>> adding a requester from the People tab is recorded (user - Requester
>> Blah added) ..
>> I know I need to call
>> Transaction->AddWatcher,
>> but how and from where ??
> Why do you need another transaction? In the most cases I heard about
> people want to merge all changes during creation into one transaction.
>
>>
>> Many thanks;
>> Roy
>
--
Best regards, Ruslan.
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