At Thursday 2/22/2007 04:00 PM, Ben Ruset wrote:
I'm using the default scrips that come with RT. I added another for
testing purposes. There are all from the global config -- I have nothing
specifically customized for an individual queue.
On Correspond Notify Requestors and Ccs with template Correspondence
(no value)
The Notify action will not send mail to the person who generated the
transaction. So when a requestor replies to a ticket, RT will not
send a copy of their reply back to them.
On Transaction Notify Owner with template Correspondence
This one should work as long as the person making the update is not
the owner. I'm afraid I can't offer any other ideas on that one.
Steve
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