Hi Jesse, Thank You for your answer.
I would like the user to not have permission to take tickets but to be assigned tickets to work on. Do you know what permissions I should grant then? Thanks, Yen-Nhi -----Original Message----- From: Jesse Vincent [mailto:[EMAIL PROTECTED] Sent: Friday, February 23, 2007 11:00 To: Yen-Nhi Vo (QA/EMC) Cc: [email protected] Subject: Re: [rt-users] Right "TakeTicket" does not work On Fri, Feb 23, 2007 at 10:12:20AM -0500, Yen-Nhi Vo (QA/EMC) wrote: > Hi, > > I have the following group rights for a queue without the "TakeTicket" right, > but somehow the user still has permission to take tickets under that queue. > ModifyTicket > > Is it a know bug or a misconfiguration? ModifyTicket grants TakeTicket implicitly. > > Can someone help? > > Thanks, > Yen-Nhi > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com -- _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
