Hello,
ich take the script from wiki
http://wiki.bestpractical.com/index.cgi?AutoSetOwner an modified it.
My script looks like:
condition: on resolve
action: user defined
template: global template: blank
stage: transaction create
custom action preparation code:
return 1;
custom action cleanup code:
my $owner = $RT::Nobody->id;
my ($status, $msg) = $self->TicketObj->SetOwner( $owner );
unless( $status ) {
$RT::Logger->error( "Impossible to assign the ticket to $owner on resolve:
$msg" );
return undef;
}
return 1;
The error log says:
Impossible to assign the ticket to 10 on resolve: You can only reassign tickets
that you own or that are unowned ((eval 515):4)
On this point i am the owner of the ticket.
If i change the owner on the resolve page everything works fine.
Why does this script doesn't work?
Any ideas?
Thanks
Chris
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