Try this scrip http://wiki.bestpractical.com/index.cgi?AutoSetOwner
So the owner will be set automatically to the last person who close the
ticket
I think , this is the best way to adresse your problem
best regards
Subredu Manuel a écrit :
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Hi,
we have from time to time situation when our people, forget to take the
ownership of a ticket before closing it, and we would like to prevent that.
The problem is that I don't know were to start searching. Is it
possible that a scrip to deny the closing of a ticket if owner is set to
nobody ?
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