In the past (and currently) I've used similar code to the code found here: http://wiki.bestpractical.com/index.cgi?SetTicketPropertiesViaMail
To automate a lot of interaction for deployment processes as well as workflow. I'm now working on some more workflow issues that require that we attach images to tickets and in order to continue the images must be present. (I'm not getting into the issue of the proper image being attached, yet!) I would like to allow the user to be able to send the image as an email attachment to the ticket and have a Scrip pull the attachment and place it into the CustomField that it belongs. I know this has a ton of potential issues with MIME attachments and such but I'm wondering if anyone has done something like this before and if so are they willing to share. Also.. I'm wondering if even if I can't do that how easy it would be to at least check that the CustomField has a value. Just not sure if the check is different since it is an "upload" field and not a normal text/integer/date field. Thanks, -- Mike Coakley Managed Business http://www.managedbusiness.com http://my.managedbusiness.com Voice - 973-252-0770 x2100 Fax - 973-252-1797 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
