On Thu, 2007-03-01 at 11:29 -0800, Kris Boutilier wrote: > SOAP/REST interfaces have already been mentioned. I'd really like to > see > whatever comes out of that decision leveraged to build a decent, > tightly > integrated framework for an IVR interface using Asterisk (a-la the now > obsolete http://www.voip-info.org/wiki/view/Asterisk+Request > +Tracker). > > Given the wide audience acceptance both the RT and Asterisk projects > have already developed in their particular fields it would seem to be > really good fusion - imagine unpacking an RT installation, unpacking > an > Asterisk installation, stirring in some basic configuration and voila! > a > telephony user interface to go along with the already great email and > web UIs - all without needing to add expensive, telephony-specific > hardware. > > A dash of Sphinx (http://www.voip-info.org/wiki/view/Sphinx), a pinch > of > Festival (http://www.voip-info.org/wiki/view/Festival) all rolled up > in > a nice VoiceXML wrapper (http://www.voip-info.org/wiki/view/VoiceXML) > and it starts to sound like a pretty flexible toolset for doing large > scale customer relationship management projects outside of the IT > domain.
I think I've just had an ITgasm, or maybe a supportgasm. :-) -- /Ole Craig Security Engineer Team lead, customer support [EMAIL PROTECTED] 303-381-3824 direct 303-381-3802 support 303-381-3880 fax www.stillsecure.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
