Hi RT Users, i'm just playing around with RT Crontool and the possibility to send mails from. Found at the wiki: http://wiki.bestpractical.com/index.cgi?TimedNotifications
I have created a template: Subject: [REMINDER] {$Ticket->id} unowned after 8 hours! RT-Send-Cc: [EMAIL PROTECTED], [EMAIL PROTECTED] The ticket {$Ticket->id} has been unowned for 8 Hours now. {$Transaction->Content()} And the crontool entry for this: ./rt-crontool --verbose --search RT::Search::FromSQL --search-arg "Status = 'new' AND Queue = 'KN.DE.CR.BUSAPPL-SI'" --condition RT::Condition::UntouchedInHours --condition-arg 1 --action RT::Action::RecordComment --template 'myreminder' and i get the following error: [Fri Mar 2 14:57:11 2007] [error]: error: unexpected end of header (/opt/rt3/lib/RT/Template_Overlay.pm:336) Stack trace: RT::Template::Parse() called at /opt/rt3/lib/RT/Action/RecordComment.pm:103 RT::Action::RecordComment::CreateTransaction() called at /opt/rt3/lib/RT/Action/RecordComment.pm:97 RT::Action::RecordComment::Commit() called at ./rt-crontool:170 569465: Using transaction #5851736...Condition matches...Action prepared... Whats going wrong? How can i set up this, to sent reminder Mails to groups or users??? Thanks -- MFG Torsten Brumm http://www.torsten-brumm.de
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