Kenn, No the CF's is added to ticket transactions, not the ticket it self. The fields are only showed when you make a comment, reply, resolve etc. on a ticket. I use several CF's there is added directly to the ticket. I have no troubles getting values from those fields.
Med venlig hilsen / Best regards Brian Kjelin Olsen Schilling A/S -----Oprindelig meddelelse----- Fra: Kenneth Crocker [mailto:[EMAIL PROTECTED] Sendt: 6. marts 2007 02:53 Til: Brian Kjelin Olsen Cc: [email protected] Emne: Re: SV: [rt-users] I just can't figure out how to get the values from mycustom fields! Brian, Are the CF's in a ticket? If so, you could use that info. Kenn LBNL Brian Kjelin Olsen wrote: > Hi Kenneth > > It is actually from ticket transaction were I'm trying to get values > from custom fields. > I'm surprised that the values in custom fields actually only exist in a > short time, but nevertheless I only need the values in a short time. I'm > using them to feed an external ERP system with activity ID and a short > message if the user records a value into the "work time" field during > the transaction. > > Med venlig hilsen / Best regards > Brian Kjelin Olsen > Schilling A/S > > -----Oprindelig meddelelse----- > Fra: Kenneth Crocker [mailto:[EMAIL PROTECTED] > Sendt: 5. marts 2007 19:00 > Til: Brian Kjelin Olsen > Cc: [email protected] > Emne: Re: [rt-users] I just can't figure out how to get the values from > mycustom fields! > > Brian, > > > Are you trying to get values from existing ticket custom fields? > Ticket > transaction custom fields are different from ticket custom fields. If > you are trying to get values from existing tickets, then the transaction > > custom fields may very well have no values any longer. > > > Kenn > LBNL > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
