Hi,Thanks for the suggestion, but I'm actually using Postfix. Do you know how that would translate? In Postfix, I believe there is something referenced as virtual names -- perhaps I should start scouring for references online.
Thanks again, Carlos On Mar 6, 2007, at 3:48 AM, Nicholas Whitehead wrote:
I had a similar problem with mine and I had to alter the sendmail configuration files (.mc/.cf) The DAEMON_OPTIONS line was the problem Hope this helps Best regards NJW -----Original Message----- From: [EMAIL PROTECTED][mailto:[EMAIL PROTECTED] On Behalf Of Moreira,Carlos Sent: 06 March 2007 04:08 To: [email protected] Subject: [rt-users] Autoreply and Correspond Issue Hello, I am running RT 3.6.3 on CentOS 4.4 (32-bit) with Apache2 and Postfix for a few months now. I just realized that e-mail has not been going out to requestors via Autoreply or Correspond when using e-mail (via rt-mailgate). If I log into the web interface and reply to a ticket, the requestor does receive an e-mail and it is recorded in the ticket. Is there a setting in RT_SiteConfig.pm that I should be setting? I did notice in the message header that they are getting tagged with the following two headers: RT-Squelch-Replies-To: {valid email address of requestor} RT-DetectedAutoGenerated: true The logs show the following: "No recipients found. Not sending. (/usr/ local/rt/lib/RT/Action/SendEmail.pm:255)", but the requestor is listed in the ticket. The one thing that might be causing a problem on is that I use [EMAIL PROTECTED] as the e-mail address which forwards to [EMAIL PROTECTED] which is the RT server. Thanks, Carlos
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