I wish the wiki were easier to use. I'm not a complete noob to RT, but new enough that I'm not comfortable updating the wiki especially since I rarely can find what I am looking for. For example, I don't know what REST is. I go to the wiki and put REST in the search field and get 3 pages of links, most of them have nothing to do with REST (I still haven't found the relevent article) and I can't take time to go through them all to find it.
Sorry for the rant. I'm just frustrated with the wiki. Steve Holmes. On 3/5/07, Roy El-Hames <[EMAIL PROTECTED]> wrote:
Mario; Adding new field to the tickets table is just asking for trouble, if not now for sure when its upgrade time. CF are the way to go, and instead of using form action you'll be better of using REST and the rt cli .. have a in the wiki about REST and how to use it. Roy Mario Gomide wrote: > Hi there! > > Since nobody answered and I haven't found a reasonable solution, I'm > asking again... > > I'm thinking of creating a static field (from wich I can fill from an > external form as described before), and create a field on the Ticket > table. > Any other (better) ideas? Can I do this without affecting the rest of > the system? > > I appreciate your help. > > Mario Gomide > > > Mario Gomide escreveu: >> Hi, >> >> I use some external application to generate service requests. >> >> This application posts its contents to RT via an html form. That >> means that the contents are passed via URL as follows, for example: >> <form >> action=" https://my.rt.site/rt/Ticket/Create.html?Queue=int&Subject=Text&Content=text " >> method=GET> >> Then I get to the Create.html page to fill in other fields and >> confirm the creation, which means that I can't use "create by mail" >> (unless I can confirm and fill in other fields). >> >> How do I pass custom field values through the URL? My custom fields >> are in all the queues, so I don't have to worry about de >> queue-dependancy of each CF. >> >> Thank you very much! >> >> Mario Gomide >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
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