I've just upgraded our RT system from 3.0.2 to 3.6.3, and found something that keeps coming up and making a problem. If I click on "resolve" to close a ticket for example, even if I enter no comments it will show in the history that a comment was added. What's worse, if I do add a comment it'll show up twice - including the "time worked" field being applied twice!
Even if I just click "resolve" and then back out of the page, having done nothing to the contents of the resolve page, it will still show that there was a comment added, when nothing was done at all. To see an example: http://www.astro.princeton.edu/~huston/rt.png (the two comments, at 17:47:00 and 17:47:07 are identical). I don't even remember what I did at 17:47:[42,52] which caused the second set of comments to show up. While I say I "upgraded" from 3.0.2 to 3.6.3, it was not a standard upgrade like you may think. The entire machine was upgraded from RH8 to Fedora 6; the upgrade on RT was done by copying off the config and dumping the database, then restoring the database on the new install of the machine and recreating the config file. So I know there's no old scripts or files laying around that could be causing this. -- Steve Huston - W2SRH - Unix Sysadmin, Dept. of Astrophysical Sciences Princeton University | ICBM Address: 40.346525 -74.651285 126 Peyton Hall |"On my ship, the Rocinante, wheeling through Princeton, NJ 08544 | the galaxies; headed for the heart of Cygnus, (609) 258-7375 | headlong into mystery." -Rush, 'Cygnus X-1' _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
