Justin,
Just a couple of thoughts:
By allowing the system group "privileged" to "SeeQueue", "ShowTicket",
"CreateTicket", "ReplyToTicket", you allow any UserId (make sure the
user ID box "Let this user be granted rights" is checked) in the system
to see what's in that Queue. In the future, you may want to
differentiate which users can see what is in particular Queues. When
signed in as "root" or with a "SuperUser" Id, you may have the "include
disabled queues in listing" box checked.
As to why "privileged" users see nothing in the drop down box, make
sure their UserID configuration has the box checked that allows them to
be granted rights. Hope this helps.
Kenn
LBNL
[EMAIL PROTECTED] wrote:
Hi all!
We're new to RT and it looks amazing!
We have two problems. I've searched the Internet to no avail and I even
have the RT Essentials book.
Firstly I created two new queues and disabled the default General queue.
The root user's RT home page the "New ticket in" drop down box only
shows the General queue! (same with the quick ticket creation drop down
box).
Privileged users cannot select even the General queue - there are no
queues to select.
I've added the SeeQueue right to both new queue's Group Rights (as well
as CreateTicket and ReplyToTicket) as RT Essentials instructs.
Secondly despite the General queue being disabled I can still create a
ticket in this queue. Is this normal behaviour?
This may not be an issue if the first problem above is resolved so we
don't have the General queue on the list of available queues to create a
ticket.
Many thanks,
Justin
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