rt ls "Requestor like '[EMAIL PROTECTED]' AND status != 'Resolved'"
and the command-line returned more results. In other words,
'[EMAIL PROTECTED]' is the Requestor (not the Cc) on some
unresolved tickets, but these tickets don't show up when he logs in.
I tried going to the tickets directly as Bob but got a "permission denied".
Why? Is access to a ticket a different ACL?
I didn't check 100%, but it looks like Bob sees tickets where he's the
original requestor (ie, he created the ticket), but not ones where he
was added as a requestor later.
Is there a way to fix this globally? If not, is there a command-line
way to give someone access to a ticket? Can I tweak the db to do this?
Minor silly question that doesn't deserve its own email: I know RT
spells 'scrip' "incorrectly", but what about "Requestor"?
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