Hi Carl, try out bps RT-Extension-ExtractRTNames, which will do what you need.
Torsten -----Ursprüngliche Nachricht----- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Carl Vincent Gesendet: Montag, 12. März 2007 11:55 An: [email protected] Betreff: [rt-users] Workflow question: RT on both ends of a ticket Hi, We've been using RT for a couple of years (currently on 3.2). I'm just looking for some suggestions on how to solve a problem we have - it's a workflow thing rather than a techical issue! One part of our business organises workshops at venues around the country - we use RT tickets to communicate with the contact at the venue we're hiring and also tickets to communicate with people like catering contractors. That's working great - RT saves us a lot of hassle. Additionally we have our own venue here at Newcastle which we hire out to other people. Again we use RT to communicate with the person hiring and also with catering contractors when we're asked to organise food on behalf of the hirer. Again, this works great. RT is just the job. The fun starts when we want to run a workshop at our own venue: Following the plan above, our RT system ends up on both ends of the ticket. Ideally the workflow process would be the same whether we're using our venue of one elsewhere, but at the moment our team have to treat these tickets differently (tickets are linked refers-to/referred-by and you have to check both for the full picture). I've kind of resigned myself to run a separate RT for our venue management operation - then the two RTs can talk to each other. I'd also considered writing something to rewrite the headers to fool RT into thinking it was talking to a separate RT instance - though I don't know how hard that would be. Does anyone else have a suggestion to smooth out this abnormality in our workflow? Cheers Carl -- -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- Carl Vincent http://www.netskills.ac.uk/ (URL) Systems Manager 0191 222 5003 (voice) Netskills, Newcastle University 0191 222 5001 (fax) Training - Accreditation - Consultancy - Development _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
