Felix Windt wrote:
Good morning all,
We upgraded an inherited 3.4 system to 3.6.3 yesterday. We dumped the
database via mysqldump and imported on the new system and then ran
rt-update-database for the insert action for version 3.5.1. The "10
highest priority tickets I own" and "10 newest unowned tickets" queries
work fine. Any other query (simple search, constructed via "in queue" or
anything else) constructs and runs fine - it even display the correct
list, but the links to the tickets are missing the URL. The link
consists of http://ticket/display... instead of
http://subdomain.domain.tld/ticket/display.
Any ideas on what this could be due to?
I had a similar problem on my Debian-supplied 3.6.1. Basically, the global
attribute for My Tickets search was broken from the beginning. This is
what is in the supplied initialdata:
@Attributes = (
{ Name => 'Search - My Tickets',
Description => '[_1] highest priority tickets I own', # loc
Content =>
{ Format => "'<a
href=\"__WebPath__/Ticket/Display.html?id=__id__\">__id__</a>/TITLE:#',
'<a
href=\"$RT::WebPath/Ticket/Display.html?id=__id__\">__Subject__</a>/TITLE:Subject',
Priority, QueueName, ExtendedStatus",
Query => " Owner = '__CurrentUser__' AND ( Status = 'new' OR
Status = 'open')",
OrderBy => 'Priority',
Order => 'DESC' },
},
Notice the $RT::WebPath, that's what is making the results display with
broken links. First link on the ticket ID works though.
Since it was not possible to fix it from the RT web interface, I just took
this attribute from the whole initialdata file, modified it to use
__WebPath__ instead of $RT::WebPath, and imported it with rt-setup-database.
In order not to break anything, I modified the id of the original (broken)
attribute in the Attributes table so RT loaded the fixed one and when
everything worked, I deleted the broken one from the database.
There might be a better way around, but that was my way of fixing it after
a few hours trying to understand the way RT works :) I can't wait to get
my hands on the RT book, it should make things simpler.
Since you seem to have a problem with all other searches except those on
the front page, I suggest you check the $DefaultSearchResultFormat in
RT_Config.pm. That takes care of most of the search results displays in RT
and it just might be what you're looking for.
regards,
Borut Mrak.
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